TENANT FAQ

• If a maintenance issue should arise, please submit request through your online tenant portal
• Do not verbally request maintenance to anyone on the maintenance team. This can create confusion and we will not have a clear record of your request. The maintenance team is on a schedule that may not allow for non-scheduled requests.
• When submitting a maintenance request please make sure to be as specific as possible. EX: which sink is clogged, which part of the ceiling is leaking, etc.
• By submitting a maintenance request you are giving our maintenance team permission to enter your apartment. Please be aware that we will do our best to accommodate schedules, but cannot guarantee fitting into a specific day or time.
• Ensure the area is clear of your personal belongings
• Please plan accordingly if you have a pet that needs to be kenneled or watched to not escape the apartment.
• The maintenance work will be schedule via your online portal.

What should I do if I think I have a maintenance emergency?

**In case of medical, fire, or other emergency situations that could involve immediate peril to you or someone surrounding you always call 911**

Maintenance Emergency Procedures: If you experienced an emergency situation, please follow the steps outlined below. As a note, if the problem occurs in the middle of the night it is very unlikely we will be able to dispatch a maintenance tech to the property until morning, so please try to contain the emergency best as possible.

• The specific definition of maintenance emergency is: an issue that is dangerous, hazardous or if not addressed immediately could cause damage to the property or your personal well-being (e.g. flooding, gas leak, major water leak).
• An emergency is not: an annoying sound, appliance malfunction, drain stoppage, and the like. While inconvenient, these are not considered emergencies and will be handled by our maintenance team as soon as schedules allow.
• If the situation is considered a maintenance emergency and occurs during normal business hours, please call our office.
• If the situation occurs after normal business hours, please contact your building manager.

Helpful Contacts

Milwaukee Police Department

Non-emergency: 414-933- 4444

Emergency: 911

Milwaukee Fire Department

Non-emergency: 414-286- 8948

Emergency: 911

City of Milwaukee Parking Services

414-286- 2489

Milwaukee Crisis Support

Crisis Line: (414) 257-7222

Warmline: (414) 777-4729

When should I contact my building manager?

You should contact your building manager for the following:

• Noise complaints
• Courtesy hours are in effect 24 hours a day, and residents are asked to respect their neighbors.
• Quiet hours are in effect Sunday-Thursday from 9:00 pm - 8:00 am, and Friday-Saturday from 10:00 pm - 8:00 am
• Lockouts
• If the lockout happens during business hours you may need to put in a maintenance request.
• If keys need to be replaced please put in a maintenance request after being let in by your building manager.
• Someone is parked in your assigned parking spot
• Maintenance emergencies outside business hours
• Please refer to 'What should I do if I think I have a maintenance emergency?' above if you are unsure if your request constitutes an emergency

You should not contact your building manager for the following:

• Emergency maintenance requests during business hours
• Non-emergency maintenance requests
• Roommate disuptes

The following items are the responsibility of the tenant at their expense while they are living at the property:

• Replacement of light bulbs with the correct wattage
• Replacement of smoke alarm/CO detector batteries. The property must have working smoke alarms/CO detectors at all times.
• Reporting all necessary repairs
• Normal insect control (bees, spiders, sugar or nuisance ants, etc.)
• Normal rodent control, such as mice
• Keep apartment clean, free of grease, mold, mildew, cobwebs, etc.
• If you have a pet, all pet droppings need to be properly disposed of regularly

Drains: Avoid letting food and hair get down drains. Regular cleaning of drains can prevent clogging from occurring. It is recommended to place “hair catchers” in sink and tub drains to keep the drain clear of hair.

Stove/oven: Be aware of the various bake, broil, time bake and self-clean controls. Familiarize yourself with the pilot lights and how to relight them should they go out. Regular cleaning of stove and oven helps keep them operating properly.

Water damage: Tenants must take care to avoid water damage caused by allowing water to sit on counters and floors. Care must be taken to ensure that shower curtains are inside the tub. Water on tile floors can seep through the grout and cause dry rot of underlayment. Water can also seep around the edges of vinyl flooring causing damage to the floor below. We recommend putting a mat, towel or rug on the floor to step on when exiting the tub or shower.

Power: If the power goes out in your unit or house, first check to see if the whole area is without power. If it is out in the area, report outage to We Energies. If the power is only out in your unit/house, check the circuit breaker panel or fuse box. One or more circuits may be tripped, and you may see the switches in the off position; or a fuse may be blown, and you may see that the small glass window for the fuse is smoky.

Animals are only allowed with prior approval of management. A maximum of two pets are allowed. There is no extra charge for the first pet; second pet is an additional $50 per month. A $500 fine will be assessed for any and all unauthorized pets found on the property.

Cats are allowed at all properties, dogs are only allowed at some of our properties. At the properties where dogs are allowed there may be weight restrictions. Please contact the management company if you are unclear regarding pet policy for your building/apartment.

The following animals are not allowed as pets: snakes, ferrets, squirrels, skunks, foxes, monkeys, large parrots, pigs, chickens, or any other farm animal, including but not limited to goats, and sheep, spiders and other insects, exotic animals, or any animal born in the wild.

Once approved, a pet lease addendum must be signed. Please contact the management company at leasing@wilkinsprop.com. Include name, age, breed, weight, coloring and distinctive features of the pet and a new pet lease will be emailed to you for your electronic signature. Keep in mind all lessees, including co-signers, will need to sign the lease addendum.

If you no longer have a pet, please contact the management company at leasing@wilkinsprop.com with the information regarding the change of pets, if applicable a new pet lease addendum will be sent for electronic signature. Keep in mind all lessees, including co-signers, will need to sign the lease addendum.

If your building offers off-street parking and you’d like to begin parking, please contact the leasing team (leasing@wilkinsprop.com) to check on availability. DO NOT start parking without permission, you will be ticketed and/or towed.

If there is not parking availability we can add you to a waitlist for your/surrounding buildings.



If there is parking availability you will be asked to provide your car's make, model, year, color, license plate state, and license plate. Once the leasing team has that information a parking lease addendum will be emailed to you for your electronic signature. Keep in mind all lessees, including co-signers, will need to sign the lease addendum. If you are parking in a garage you will need to pay a refundable $25 opener deposit.

If you no longer want to park in one of our lots or garages, please email leasing@wilkinsprop.com with your notice to terminate parking. We require a minimum of 30 days notice from the 1st of the month in order to terminate parking. If you have an opener for a garage you will need to drop the key or opener off at our drop box located at 1234 N Cass St.

You are responsible to complete the entirety of your lease term. In all cases and leases, you are required to submit a 90-day written and signed notice to vacate if you are planning on moving out at the end of your lease term or if you are a month-to- month tenant. This notice must be provided by the 1st of the month 90 days prior to move-out date. If there is more than one tenant all tenants on a lease must give notice.

Tenants who do not provide sufficient notice, or deliberately break their lease, are responsible for the remaining lease terms. Please consult your lease agreement for additional information.

Notices may be submitted through the Appfolio rent portal, dropped at our drop box, emailed to leasing@wilkinsprop.com, or mailed to our P.O. box.

You can submit notice through the Appfolio rent portal by clicking the three lines in the top left corner, then click the 'Contact Us' tab, then click the 'Request Notice to Vacate' button. You can also use this template for providing vacancy notice.

To add a new roommate to the lease:

• Send an email to leasing@wilkinsprop.com with the future tenant's name, phone number, and email address. The leasing team will send that person an application.
• Their application will be processed
• If they are approved a lease addendum will be sent out.

To remove a tenant from the lease:

• All tenants will need to individually email leasing@wilkinsprop.com something to the effect of: "My name is [tenant name], I live at [address and apartment number], and would like [to be removed tenant's name] to be removed from the lease effective [date]."
• Once emails are received by all tenants the request will be reviewed by management.
• We may ask the roommate(s) remaining for updated proof of income and/or a co-signer if necessary.
• If approved, a roommate removal form will be sent and all parties will need to sign.

Subletting all or part of the Lease Tenants is absolutely prohibited unless otherwise stated in writing by the Management Company/Landlord. Changes in the Lease Tenants must be approved by all Tenants.

If necessary, Tenants may choose to end their lease prior to the end of the lease term through a lease buyout or lease modification. Subletting is absolutely prohibited unless otherwise stated in writing by the Management Company. Under no circumstances may Tenants terminate their tenancy during our Winter moratorium (November 1st of any calendar year through February 28th of the following year).

If a future tenant is looking to cancel their lease prior to moving in and receiving keys:

Written notice is required by all tenants AND the tenant(s) shall pay a buyout fee equal to three months worth of rent. This amount is due upon the written request to cancel the lease. We reserve the right to collect such fee in any way necessary should the future tenant(s) not pay initially.

Lease Buyout:

The lease buyout is equivalent to three months rent. The buyout option cannot be exercised in the months of October, November, December, January, or February. Tenants who choose to do the lease buyout must deliver notice of their intent to exercise the buyout option at least thirty days prior to the effective date of such termination. Tenants must deliver the apartment in a clean condition, free of any damages beyond normal wear and tear.

Lease Modification:

Lease Modification (Lease Mod) allows tenants to attempt to find new tenants in order to terminate their lease prior to their existing lease end date. If a tenant wishes to go through lease modification they can request the required paperwork by emailing leasing@wilkinsprop.com. Once the paperwork is signed by all tenants we will post the apartment to our website with the date that the tenants indicate on the lease modification paperwork. If the date indicated on the paperwork is on a weekend other than the last or first day of the month, the soonest weekday after the indicated date will be what is advertised on our website.

Tenants are not required (but heavily encouraged) to advertise and find a qualified applicant to start a new lease. If tenants choose to advertise on their own we recommend posting on Facebook and Craigslist. Tenants may not advertise their apartment on Apartments.com or Zillow.com as it interferes with our official postings. Tenants can also request that we send advertising information to them via email to aid in the advertising and re-renting process.

We reserve the right to require new lease be set at market rent, and make any changes to original lease contract as necessary. Applicants must apply and be approved by management, pay the security deposit, and sign a new 12-month lease (shorter term leases are available for monthly fee) based on a lease start date as outlined by the lease modification paperwork.

Until a new tenant is found, or the tenants original lease end date occurs, the original Tenant will remain financially responsible for the apartment and will be required to follow the original Lease contract. Additionally, a fee of 50% of the originally paid security deposit will be assessed if Tenant decides lease mod and follow the steps outlined above.

If the apartment has not re-rented by approximately two weeks before the date outlined on the lease modification paperwork we will push the available date by another two weeks and continue to attempt to re-rent the apartment. If the apartment still has not re-rented by mid-October the lease modification paperwork will be cancelled and the original tenant will remain financially and legally responsible for the apartment through the entirety of our Winter moratorium (November 1st - February 28th). Tenants may also rescind their lease modification paperwork should they decide they would like to stay in their apartment, as long as their apartment has not yet re-rented.

For any additional questions regarding these options, tenants may contact our leasing team via email at leasing@wilkinsprop.com or via phone at (414) 224-7570 ext. 2.

If you’ve given proper notice, a confirmation of notice of vacancy will be emailed and mailed to you outlining the specifics on your move out procedure. If you have not received this, please contact the management company, this is likely because they DO NOT have a notice from you or are waiting on notice from roommates. ALL tenants must provide proper notice to vacate.

Cleaning up and Clearing out: We understand that moving can be stressful and busy. There are some important items to consider when moving, which if done properly, will save you time and money in the long run. There is a level of cleaning that is required to return the apartment in the condition you received it.

Any work not completed by the tenant will be completed by Wilkins Property Management and deducted from the security deposit. All personal property must be removed and entire apartment cleaned by 12:00pm on the last day of the lease. Leave all keys in the apartment at time of final move out. A manager will inspect the unit at move out and collect the keys.

Security Deposit Return: Once you have completely moved out, Wilkins Property Management will complete any repairs and cleaning not noted on your initial walkthrough and refund your remaining security deposit less pro-rated water/sewer charges. We cannot refund your security deposit the same day you move out because we must ensure all repairs and cleaning were completed. Please make sure you leave a forwarding address to send your security deposit refund to you. The refund will occur within 21 days, in accordance with the law.